Madeleen Klopper is the financial gatekeeper and medical aid claim mastermind that understands how the system works. She’s kind in her approach, but determined to ensure the end goal. Madeleen is relentless, calling medical aids and following up on patient accounts.

Unlike a loan shark, dealing with patient debt and accounts requires a special touch. She uses her finesse and compassion to deal with “the difficult questions” and offers leniency when it’s needed.

Her pursuit is unforgiving and persistent. She confronts each problem with dedication and veracity. She holds a firm hand over the health of the business, making sure our practitioners can help a few more people. Because Madeleen’s core value is to make the world a better place for all of us. She strives to do what’s right – and she want to create a world where others do what is fair and honest.

Madeleen Klopper Specialist Billing Services

Madeleen Klopper – Physio Billing Accounts manager

I joined the Well Health Pro team early 2018, shortly after the practice expanded.

My main purpose is to manage billing and patient accounts and to assist with the practice’s behind the scene’s running and decision making.

Before finding my roots at Well Health Pro, I used to work at a specialist billing bureau and before that at Discovery Medical Aid.

My previous working experience made me realize how much I truly enjoy finding the perfect balance between; interacting with our patients and putting their friendly faces to the account numbers. However, I’m the iron fist that ensures we are able to continue helping more people and ensuring the survival of the business.

It is frankly a breath of fresh air to work with this dynamic group of passionate and innovative people. We all share a similar goal when it comes to being committed towards delivering the best possible service.

Get to the root cause of your problem

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Contact Madeleen at our Accounts Department

Ek het ongelooflike diens en ondersteuning gekry by die onderneming. Nina, wat my gehelp het, het baie kennis in haar veld, en het reg gekry om ‘n langdurige probleem op te los. Beide die tyd by haar en die oefeninge wat sy my gegee het vir die huis was uitstekend. Sy het my altyd gemaklik laat voel, my vrae geantwoord en by my opgevolg om seker te maak ek raak beter. Die ontvangs en ander personeel was ook altyd baie vriendelik en profesioneel. Ek sal hulle definitief aanbeveel.
Erika van Deventer
Erika van Deventer
08/01/2023
Marlene and Karli adapted their schedules to accommodate my husband and I so that our appointments coincided. It eliminated a lot of traveling. Valuable advice was given in order to manage the pain on a daily basis. Exercises were adapted according to our needs. Our progress was monitored and clear explanations of our condition were given throughout the process.
Marine Van Straaten
Marine Van Straaten
06/12/2022
Great advice from Marlene for my neck and back issue I recently developed. She was professional and extremely helpful with getting all healed up. Highly Recommended!
Bertus Janse van Rensburg
Bertus Janse van Rensburg
01/12/2022
Very friendly and professional treatment received. They specialize in treating spinal problems. Will certainly go back for more treatment.
Hendrik Oosthuizen
Hendrik Oosthuizen
01/12/2022
Professional service provided by Carli van Dyk. One gets the sense that she is sincerely concerned with your well being. Regular follow ups appreciated.
Lester Hartley
Lester Hartley
01/12/2022
I was throughly satisfied with the treatment received and Yolanda more than exceeded my expectations. Thank you so very much.
Sharon Castro Carballo
Sharon Castro Carballo
30/11/2022
Knowledgeable and friendly, and really helped me to resolve a long standing, recurring injury. Highly reccomended!
Steyn Verster
Steyn Verster
30/11/2022
Very professional, friendly and helpful service. I can recommend Marcel with great confidence. At last I have found someone who understands my chronic back condition, listens to his patients, and has great experience in treating me 'holistically.' He is highly knowledgeable, very experienced, uses 'common sense and goes the extra mile in monitoring his patients progress. I can relax knowing im in good hands, and my appointments have become my 'chill pill'. Thank you for making my visits such a comfortable experience.
Joan van Rensburg
Joan van Rensburg
10/11/2022
Knowledgeable physio - good advice and excellent professional service.
Deborah Bonnin
Deborah Bonnin
05/11/2022