Madeleen Klopper is the financial gatekeeper and medical aid claim mastermind that understands how the system works. She’s kind in her approach, but determined to ensure the end goal. Madeleen is relentless, calling medical aids and following up on patient accounts.

Unlike a loan shark, dealing with patient debt and accounts requires a special touch. She uses her finesse and compassion to deal with “the difficult questions” and offers leniency when it’s needed.

Her pursuit is unforgiving and persistent. She confronts each problem with dedication and veracity. She holds a firm hand over the health of the business, making sure our practitioners can help a few more people. Because Madeleen’s core value is to make the world a better place for all of us. She strives to do what’s right – and she want to create a world where others do what is fair and honest.

Madeleen Klopper Specialist Billing Services

Madeleen Klopper – Physio Billing Accounts manager

I joined the Well Health Pro team early 2018, shortly after the practice expanded.

My main purpose is to manage billing and patient accounts and to assist with the practice’s behind the scene’s running and decision making.

Before finding my roots at Well Health Pro, I used to work at a specialist billing bureau and before that at Discovery Medical Aid.

My previous working experience made me realize how much I truly enjoy finding the perfect balance between; interacting with our patients and putting their friendly faces to the account numbers. However, I’m the iron fist that ensures we are able to continue helping more people and ensuring the survival of the business.

It is frankly a breath of fresh air to work with this dynamic group of passionate and innovative people. We all share a similar goal when it comes to being committed towards delivering the best possible service.

Get to the root cause of your problem

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Contact Madeleen at our Accounts Department

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Carli is very professional. Will recommend her to everybody! Lovely personality with lots of empathy
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Lynette Spies
19/05/2026
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I cannot recommend Marlene highly enough. From the very first session, she demonstrated exceptional professionalism, knowledge, and genuine care. She took the time to understand my concerns thoroughly and explained every step of the treatment process in a way that made me feel comfortable and confident. The treatment approach was tailored specifically to my needs, and I noticed a significant improvement in both my mobility and pain levels far sooner than I expected. The clinic environment was always welcoming, and every appointment felt focused, attentive, and unrushed. It is rare to find a healthcare professional who is not only highly skilled but also so invested in their patients’ wellbeing and recovery. If you are looking for a physiotherapist who is knowledgeable, kind, dedicated, and genuinely committed to helping you achieve the best possible outcome, I would wholeheartedly recommend Marlene ;)
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Alicia Simes
11/05/2026
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Marlene has been amazing with my treatments. My quality of life (and sleep) has increased drastically. I would recommend her to anyone in need of a very good physiotherapist.
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Debra Pietersen
08/05/2026
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Great experience, Umr is a patient and very knowledgeable top class Physio
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Zero Jazz
02/05/2026
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I have had 3 sessions so far and my knee is much stronger than it was, it has a larger range of movement and I have less pain. It has really helped me.
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Gail van der Meijden
30/04/2026
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Very professional and detailed orientated Dr
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Happy Mabuza
29/04/2026
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I'm very pleased with progress. Marlene is very knowledgeable and knew exactly how to help and where to make changes when necessary in order for me to experience relief from shoulder injury.
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Chantal Steyn
23/04/2026
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Carli is a fantastic physio, she helped relieve my sciatic nerve pain I have been enduring for months. Thanks Carli much appreciated!
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LeJuan Edwards
11/04/2026