Full-time Medical Receptionist Job position and Administrative assistant

At Well Health Pro, we are a team of dedicated medical professionals who are committed to improving the lives of every patient. We are now looking for a receptionist who shares our passion and can bring a youthful, vibrant energy to our team. The working hours are from 7:00 to 17:00 on weekdays only. If you’re ready to make a difference, please fill in the job application here, and we’ll send you a skills test that you’ll need to complete to consider you for the position. You will only be considered if you complete this form.

As a receptionist, you will play a crucial role in our practice’s day-to-day operations. Your responsibilities will include guiding patients, completing administrative tasks with precision, and facilitating effective communication between practitioners and patients.

Core functions / Administrator responsibilities:

  • Booking and receiving patients into the practice
  • Assist in the management of the practice and its practitioners
  • Answering and making phone calls
  • Making bookings for new and follow-up patients
  • Accurately capturing contact details for each patient
  • Management of patient distribution
  • Coordination between patients and practitioners
  • Article review and website management
  • Management of account queries

Job Requirements:

  • Fluent in Afrikaans and English
  • Professional appearance
  • Strong computer literacy is essential
  • Leadership qualities with good communication skills
  • Excellent organizational and multi-tasking abilities
  • A dynamic, friendly, hardworking, and professional nature
  • A background in sales will be considered favorable
  • A keen interest in social media marketing
  • Commitment to providing exceptional service to patients and support to colleagues

As a receptionist at our practice, you will be essential in ensuring the smooth operation of daily activities, serving as the first point of contact for both patients and practitioners. This role encompasses a variety of tasks that highlight the importance of excellent customer service, comprehensive administrative support, and effective communication.

Your role as a receptionist involves managing administrative tasks and creating a warm and welcoming atmosphere for our patients. Your friendly greetings and efficient management of appointment schedules will be crucial in making our patients feel comfortable and valued.

As a receptionist, your organizational skills and attention to detail will be vital in maintaining an efficient front desk. Your ability to multitask and promptly address patient needs will ensure that all necessary materials and resources are readily available, contributing to the smooth operation of our practice.

Your contributions as a receptionist will play a significant role in creating a positive and efficient atmosphere at our practice. Your dedication to providing exceptional service will enhance the experience for everyone who interacts with our practice, from patients to practitioners.

This position offers a chance to be a vital part of our team, where your contributions will directly influence the quality of care our patients receive.

Contact Physio Pretoria Physiotherapist in Pretoria East Well Health Pro

The core Skill set of the Receptionist Job at our Medical Practice

Patient Reception & Booking

You will be responsible for welcoming patients as they arrive at the practice, ensuring they feel comfortable and valued. Additionally, you will manage the booking system and schedule appointments for new and returning patients while optimizing the practitioners’ time.

Practice Management Assistance

In collaboration with the practice management team, you will help oversee the smooth operation of the practice. This includes supporting the administrative needs of practitioners, facilitating a productive working environment, and ensuring that all operational protocols are followed.

Communication

You will serve as the primary point of contact for patients, handling phone inquiries and making outgoing calls to follow up on appointments and ensure patient satisfaction. Your strong communication skills will be essential in maintaining positive relationships.

Accurate Record Keeping

You will be responsible for meticulously capturing and managing patient contact details and other crucial information. This involves using our practice management software, Google Workspace and WordPress with a high degree of accuracy to ensure that our records are always up-to-date.

Patient Coordination

Working closely with practitioners and patients, you will coordinate appointment schedules, balancing availability and patient needs to ensure optimal care. This includes managing the patient flow in the practice, facilitating effective transitions between appointments, minimizing delays, and being proactive.

Website & Article Management

You will be tasked with reviewing articles related to the practice and assisting in maintaining our website, ensuring it is understandable and up-to-date. Your creative input will help enhance our online presence. This includes Social media platforms, WhatsApp, and WordPress integrations with other systems in the Google ecosystem.

Handling Account Inquiries

You will also address patient account queries and direct the queries to the appropriate Accounts manager. This includes resolving issues related to billing and taking payments and ensuring that patients have a clear understanding of their financial obligations with some basic medical aid knowledge and benefit structures of the larger medical aids.

Professionalism & Qualification

Your experience in the medical industry is not just a qualification, but a crucial asset. Your understanding of the etiquettes, discretion, and privacy is essential to ensure our patients are treated with respect and dignity, while receiving quality care.

This is the Gem we’re looking for:

Language Proficiency

As part of a medical receptionist job, you will welcome patients as they arrive at the practice, ensuring they feel comfortable and valued. It’s essential to be fluent in both Afrikaans and English to effectively connect with our diverse patient base, making sure you’re able to understand, translate, and effectively relay messages.

Professional & Caring

We expect that our first impressions will be kept up to the same high standards as those of our practitioners. A polished and professional demeanor is crucial, as you will be the face of our practice for patients and visitors alike. The job post as a medical receptionist is a commitment to providing exceptional service to our patients, which is not just a requirement but a responsibility. It ensures our patients feel supported and cared for throughout their experience with us.

Computer Literacy

Our receptionist’s job post requires strong computer skills, as you will be navigating various software and systems integrated into the Google ecosystem to manage appointments, patient records, and communications. Understanding the basics is insufficient; confidence and precise execution are essential to prevent disasters.

Leadership

The receptionist we’re after should embody leadership qualities and possess excellent communication skills, enabling you to guide patients and facilitate goal-driven conversations between them and practitioners. We prioritize being structured, organized, and efficient, all while fostering a positive and lively atmosphere. This approach not only helps us accomplish our tasks effectively but also ensures that our team enjoys the process.

Organizational Skills

Staying organized and managing multiple tasks at once is vital to keeping operations running smoothly in a busy practice environment. Balancing task prioritization with effective patient care is a critical skill we seek in candidates for our medical receptionist position to ensure they can maintain the necessary pace.

Personality

A young, friendly, dynamic, and hardworking attitude is key, as well as a passion for learning new skills. Your personality traits and dedication will play a significant role in shaping the overall atmosphere of our practice. The receptionist we are looking for must possess a genuinely caring nature while keeping pace with the fast and efficient environment of our medical practice.

Sales & Hospitality Background

Apart from reception experience in other medical practices, we are seeking potential candidates from an industry with a high-quality customer service background. A background in sales or hospitality will be seen as an advantage in applying for our medical receptionist job post, as it can strengthen your ability to connect with patients and effectively promote our services. General managers, hostesses, and front-of-house reception are some of the roles we’re considering.

Interest in Social Media Marketing

The receptionist job post is aimed at a candidate with a genuine interest in social media and online marketing strategies. This will help us engage with our patients, promote solutions to their problems, and offer our services to more patients. The skill involves more than simply posting humorous snippets; it requires consistency and a clear understanding of the practice’s target market.